Service design toolkit

This is a digital toolkit

This toolkit is an introduction to the methodology of service design. With a simple step-by-step plan we offer you a practical do-it-yourself guide.

Service design is a method for improving the quality of your service. Those improvements are directed at both the users and staff of your organization. Innovating in services is not new. Every organization that provides services thinks seriously about improving the quality of its service at some point.  

In this digital toolkit

• Poster
  The poster gives an overview of the service design process.
  
  
• Manual
  An extensive introduction to service design and a step-by-step plan.
  
  
• Technique cards
  A set of technique cards explain how to best use each of the techniques.
  
  
• Workshop templates
  This toolkit also holds a number of templates which you can use in your own workshop. Also included are a series of portraits that can be used throughout the development process. 

Publication date of the toolkit: 2013